Welcome

Determine who is ready — and to what degree — for a particular task. Identify the barriers to effective delegation, and introduce best-practice delegation tools such as the Sandbox and the Skill-Will Matrix.

From focusing on Pink’s top drivers of motivation — money, autonomy, mastery, and purpose — to asking individual workers about the preferred habits of past leaders, this workshop introduces leaders to the applied use of the SCARF motivational model and shows how to build employee commitment rather than mere compliance.

Managers will be introduced to multiple techniques for delivering feedback (one very direct, and another to use if the direct approach fails). Barriers to giving feedback effectively, including employee sensitivity, will be discussed. This course is often paired with Receiving Feedback.

“Leveraging Goleman’s EQ model, managers will assess how self-aware and socially aware they are, and learn how to develop their EQ ‘muscle’ to better manage emotions as they arise. Most successful managers demonstrate a high degree of emotional intelligence.

This workshop is a masterclass in essential coaching skills for managers. We cover a broad range of approaches available to managers and provide practical tools they can use immediately to increase buy-in and accountability while reducing the need to rely on advice, telling, or threats.

Optional — This workshop is especially valuable for new managers, as these two overlapping, context-specific concepts can easily be confused by rookie managers, leading to poor decision-making in critical moments with direct reports. There are great and poor managers, and there are great and poor leaders — and sometimes they are the same person in different situations with different people.

This workshop builds on Coaching Part 1. Using practical, advanced techniques, managers will learn how to leverage the GROW model to keep direct reports efficiently aligned with their goals. They will also learn to use a conversational, question-based approach during coaching. Finally, managers will learn how and when to give solicited versus unsolicited advice.

Leaders communicate their vision for the team/department/organization’s future, and that vision can either be forgotten and left unsupported by behaviors, or it can be translated into well-aligned departmental and individual SMART goals, down to specific tasks. In this workshop, leaders will learn best practices and common barriers to creating a shared vision, aligning goals across the organization, and remaining in control of the messaging along the way.

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Best delivered in person, this DISC workshop helps teams understand personality styles through a fun, evidence-based approach. Participants gain insight into strengths, growth areas, and sources of conflict, making it highly effective for team cohesion and practical workplace understanding.

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